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This role requires a special mix of skills, experience, and a hearty disposition. Read closely, and see if it sounds like the right fit for you. Most importantly, you will design presentations for large company events, our quarterly board meetings, and other speaking engagements. This means sourcing material and data, developing the narrative, and designing slides that tell a clear and compelling story. Versatility, excellent communication skills, and a knack for problem-solving are key. The Art Director also serves as the Presentation Team lead. Candidates for this role should have the experience and design skills to lead the Presentation Team—making sure messaging is consistent, designs are on-brand, and that junior members receive the guidance they need to grow and succeed. The ideal candidate will do all this without taking themselves too seriously. Our style is very collaborative and informal. Charm and a sense of humour are two of the main attributes of our brand. Hopefully you will have some of both. Previous experience running your own design projects on the side is appreciated and respected Characteristics we look for: The designers we are looking for need to be able to execute a highly reduced, minimalist design style that is still polished and shows the highest degree of attention to detail. We also like to make other people smile, when possible. We are not looking for someone to just follow orders—we want someone who will speak up when they see things that could be done better. We always look to evolve and grow. All applicants MUST supply online work samples or a current portfolio with your resume submission. Please also include which design communities you are a member of e. You should be willing to work in San Francisco or relocate if necessary. Relocation assistance is available. Zendesk serves businesses across a multitude of industries, with more than , paid customer accounts offering service and support in more than 30 languages. Learn more at www. Interested in knowing what we do in the community? Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Responsibilities Meet with potential strategic partners and acquisition targets to develop relationships and learn more about their market, product s , and business Support and lead corporate development initiatives throughout the transaction lifecycle, including financial modeling, valuation, due diligence, deal execution, and integration planning Identify and execute on research projects that uncover acquisition opportunities for Zendesk Develop relationships with product team leads, product and GTM strategy stakeholders, executives, and others to understand business objectives and map how corporate development can partner to advance these objectives e. You actively seek out opportunities to meet with founders, investors, ecosystem partners, and thought leaders You have experience developing financial projections, building operating models and valuation analyses, and writing SQL queries. You enjoy and have been told that you are good at writing, be it long-form or slide-based. The Investor Relations Analyst position is a high-impact, highly-visible role that blends finance, communications, and strategy. You will work with the team in all aspects of investor relations, including conducting financial and competitor analysis; becoming a subject matter expert on Zendesk, our industry, and investor views; developing communication strategies and presentations; executing investor events; and targeting investors. Apply for this position Share this position Legal Operations Associate Zendesk is currently looking for a Legal Operations Associate who is interested in joining its dynamic legal team. As the first member of our legal operations team, you will have a significant opportunity to influence the direction and expand the impact of the legal operations function. You will have the opportunity to use your strong organizational and problem-solving skills to help the Legal team achieve its goals. You will be relied on to identify and execute on operational improvement opportunities across the Legal team through independent analysis and an assessment of team and company priorities. What you get to do every day: Apply for this position Share this position Procurement Manager We are seeking a highly skilled, experienced procurement manager to join our growing organization. You should be committed to discovering cost-effective deals and suppliers to build partnerships with, allowing the company to invest in growth and people. Utilize KPI metrics and results to drive process improvements across the organization. Collaborate with key persons to ensure clear communication of the specifications and expectations of the company Anticipating unfavorable events through data analysis; prepare control strategies Support external and internal audit requirements Requirements and Qualifications: Minimum of years as a Procurement Manager, Procurement Officer, or another relevant role. Strong project management skills Strong working knowledge of sourcing and procurement techniques Demonstrated skills in rigorous, fact-based analyses that drive creative problem solving, proposal preparation, and negotiation Ability to work in a fast-paced environment with excellent attention to detail Demonstrated experience successfully leading at least one project that impacted multiple functional areas Excellent communication and networking skills and able to work effectively as either an individual or as part of a team Outstanding decision-making skills and ability to work well with others. Significant experience in collecting and analyzing data. Must be flexible and have strong influencing skills Proven leadership capabilities The best customer experiences are built with Zendesk. Apply for this position Share this position Senior Accountant Zendesk's accounting team is looking for a Senior Accountant to be a key member of the accounting team. Primary responsibilities will include maintaining the general ledger including journals, reconciliations, and analysis for certain balance sheet and income statement accounts. Other responsibilities involve process and system improvements, management reporting and analysis, mentoring staff members, and supporting other functions within the accounting department, as necessary. This position reports to one of the Lead, Global Accountants on the team. Requirements Review fixed assets, leases, and prepaids including journal entries, schedules, and reconciliations. Assist in the operational strategy, testing, and implementation of the new lease guidance. You will be part of a small but growing team and will play a pivotal role in shaping how the team scales and delivers analytics at the next level. Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers Work with cross-functional teams to gain alignment on metrics definitions and analyses Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis Qualifications: Apply for this position Share this position Senior Financial Analyst Zendesk is looking for a Senior Financial Analyst who wants to make an impact in the future of Zendesk. As an integral member of the Finance team, reporting to the Sr. Director of Finance and Strategy, the primary responsibility is to support the Customer Success and Advocacy leaders in meeting the organization's strategic priorities and KPIs, managing the resource and budget needs and driving investment recommendations. The ideal candidate will be highly quantitative with good business acumen, and a great business partner with a can-do attitude. These are exciting times at Zendesk!. Come and help us write the next chapter in our history. Partner with Customer Success and Advocacy leadership to formulate and maintain a strategic financial framework for their respective business, resulting in development and operationalization of best-in-class key operational and financial metrics. Partner with Customer Success organization to develop an ROI methodology and analyze sources of churn and contraction. Partner with Advocacy team to enhance and operationalize their customer support financial model. Manage expense and headcount budget for Customer Success and Advocacy teams. Bachelors in heavy quantitative degree Operations Research, Mathematics, Engineering, Economics, etc. Apply for this position Share this position Senior Internal Auditor Zendesk is looking for an Internal Auditor to assist in the end-to-end SOX Compliance and advise on financial and operational processes. The successful candidate will have a strong accounting background and Sarbanes-Oxley compliance. This includes leading walkthroughs, validating key controls, developing test procedures, executing and documenting results, and assist in reporting to management and external audit Advisory role in process redesign and implementation efforts Document and evaluate process design, including flowcharts, process narratives, risk, and controls matrix Evaluate the impact of new systems and process changes to existing control framework Identify SOX control deficiencies, partnering with process owners on impact analysis, remediation and close out findings Assist in SOC1 annual assessments and reviews Coordinate and assist with management and external audit inquiries Participate in financial, operational and compliance reviews, contributing to the work program design to address risk and test objectives Deliver assigned audit and other projects within deadlines, ensuring the work is performed with a focus on delivering the highest level of quality and value-add Requirements: Ability to present findings in concise manner The best customer experiences are built with Zendesk. In this role, you will develop a deep understanding of Zendesk's business drivers and help the management team make financially sound, operationally efficient decisions. You will have the opportunity to actively contribute to executive-level discussions and establish relationships across the company. On a day-to-day basis, you will solve complex problems and serve as a constant check on the health of our business. You will help manage the measurement and regular reporting of our operational and financial KPIs, to both internal and external audiences. You will play a critical part in the investigative data analyses and detailed modeling that inform key decisions. Your takeaways and insightful recommendations will then be packaged in clear, impactful presentations that tell a story through data. Computer Science, Engineering, Mathematics, Business or related field ; Minimum 8 years relevant work experience Strong work ethic, overdeveloped attention to detail and disposition to get things done Possession of high emotional intelligence Sound business judgment and self-motivation to work on complex business issues with minimum supervision and under tight deadlines Ability to distill and articulate complex topics to all audiences The best customer experiences are built with Zendesk. Apply for this position Share this position Senior Revenue Systems Analyst Zendesk is growing out the Revenue team and is seeking a Senior Revenue Systems Analyst to our energetic and high-impacting team. The ideal candidate is both a team player who is hands on, highly detail oriented and process driven, but also a critical and outside the box thinker that can dig into the details while having an understanding of the bigger picture. Manage system implementation and design updates including designing business requirements, designing and performing user acceptance testing and documentation of test work and system workflows. Proficient with extensive data manipulation using Excel. Experience with system implementations and user acceptance testing and associated documentation. Strong analytical, problem-solving, and organizational skills. Detail Oriented yet can visualize and communicate the big picture as required. Ability to work in dynamic, fast paced, fast growing company where adaptability is imperative Excellent verbal and written communication skills. Ability to communicate complex scenarios and topics to team and supervisors in a clear, logical manner- Ability to work independently and as part of a team. The best customer experiences are built with Zendesk. The Staff Accountant is responsible for performing general ledger maintenance and reconciliation as well as other duties to assist with the monthly, quarterly, and annual general ledger GL close process. This role provides assistance with implementing policies and procedures to ensure financial transactions are being executed appropriately, and collaborates with other departments in terms of financial statement reviews. Participates in various accounting functions including: Excellent verbal and written communication skills Strong organization skills Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills, and flexibility to alternate from one project to the next quickly Energetic, driven and dedicated.
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