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You Got Mail (AOL)
Oath does not stabilize and AOL is now unusable for me. I have two other emails and wish that there would be a way to redirect those using my AOL address away from AOL and to my Gmail account, which has no problems. We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness. For more information about reviews on ConsumerAffairs. July 6, If I could give zero star I would. I been with AOL since dial-up, about 20 years. Never have one problem with any of my accounts. Not until Verizon and Yahoo took over. Now every day I get lock out of my account. I have to call just so they can unlock it. Is this their way to suck you into paying tons of money for your email accounts? It is so time consuming and on top of that any e-mails sent that day is lost. Verizon needs to fix their problems. Need to go to Gmail!!! June 26, I had some old email accounts with AOL. I had folders with saved photos etc. When I checked into the accounts all of my content had been deleted and I was not allowed to recover the email addresses either. If they had told me I would have recovered the files. If I had known I had to check in within a certain amount of time I would have done so. All was fine, I checked my email on a Friday, then Monday went to log in only to receive a message that my account has been deactivated due to inactivity. That is false because I wouldn't call 2 days inactive. I called Customer Service who offered to reactivate my account if I signed up for monthly tech support. I went from 20 years of Verizon email to AOL who is forcing subscribers to pay for services. I'll do without and create a Gmail account. June 19, It took a long time to find out how to contact AOL. They offered me a tech package free for a month. Turned out to be my computer's security was changed by my anti-virus and windows update somewhere down the line. I confirmed it with Mircosoft it wasn't AOL causing the problem. I have to work on my security setting until I get it right again. While I was on Verizon's e-mail servers which was almost 20 years I had about 4 to 6 times problems. Now since AOL took over the e-mail servers I have had counting this time 4 e-mail sending problems from Microsoft Outlook. That's in the few recent years I was forced to go to AOL I've had almost the same amount of e-mail problems as I previously had over 20 years. AOL is also difficult to contact. You have to do some searching before you find the correct help line number. May 17, AOL is the worst email service ever! Emails stop coming in on an almost daily basis. But we should be used to it by now. You're all about profits. May 13, I have been with AOL since I started with the Internet and I have resisted going with free service because I like the support and resources. I recently called and spoke to a Customer Service Rep about redundancy of extras and she was able to help me build a package of services customized to me at a lower and regular cost. I was very pleased and happy. April 25, I have been paying a monthly subscription without my knowledge. I called in regards of and they just give a negative attitude. I been with AOL for more than 19 years. I asked why, they only said, "You should it call before. April 19, Bad service and very little help. Paid but computer worked better before, Then purchased another fix it program from AOL to fix computer, still no better. In looking through my planner in past 2 months I came up with 4 instances of 'issues'. I go to 'Favorites' and while I can see the list I can't actually open any of them. I can go to another of the 7 AOL screen names and sign on there, only to get that white screen and 'Welcome" all over again. So at this point I call AOL CS at , press 5 for Tech Support and talk to an agent in the Philippines who walks you through their taking over your computer via tech. Obviously you will be signing up for the service, just getting the first 30 days free and probably most folks forget to go back and cancel the program. I also seem to recall reading on some site that to cancel is hard to do. I see from various complaint sites that AOL these days is mostly comprised of older people like me who have used the system for years and don't want to go to the bother to learn a new system. People have been leaving for years as AOL has gotten worse. Maybe they put it out on a regional test basis, I wish they tested it elsewhere as it is very poor so far.
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