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Is Polymath Going to the Moon?!?! 7 Things You NEED to Know
What sets us apart from other transportation managers is our overall culture of care, which impacts every aspect of our business, from hiring, training, managing and monitoring to evaluating and rewarding performance. CSRs receive comprehensive training on systems, processes, procedures, and cultural sensitivity prior to taking the first call. Training is built on adult learning philosophies and includes live coaching and weekly group coaching sessions where stories of success and tips are shared among CSRs. We designed an Employee Ride-Along program to cultivate empathy and a culture of care. The CSR then documents and reports on their experience. Not only does this program result in a deeper understanding of the process, but our staff also sees how the driver manages the trip, from dealing with rush hour traffic to finding the correct hospital entrance. While there are too many to share, here are just a few of the innovative advances LogistiCare is pursuing. The system provides a real-time view of transportation vehicles within a specified service area. Vehicles that are on time appear in green. If a vehicle is running late, it appears in orange. Our oversight is robust so that member experiences are top-notch and includes, credentialing drivers, assigning trips, validating claims prior to payment, and partnering with public transit. In order for us to best meet program needs, we must obtain input and feedback from the people impacted by our services. So we brought together transportation providers, facility staff, members, health care associations, and advocacy groups to create a series of Regional Advisory Committees across the country. The committees meet quarterly to foster open dialogue, share information, discuss concerns, and identify successes within the program. LogistiCare then takes the information gleaned from these town hall type meetings back to our operations centers for analysis and makes any necessary program adjustments. Having all our key stakeholders in one room creates an enhanced platform for continuous improvement, conversation, relationship-building, and mutual understanding. I truly appreciate the trust that LogistiCare placed in my company and I hope to have the pleasure of doing business with LogistiCare for many years to come. The support we provide makes all the difference. PRSC , is the nation's largest provider of non-emergency medical transportation programs for state governments and managed care organizations. A long-time advocate for access to care, the company also supports integrated health care programs that better care coordination efforts, improve outcomes, and ultimately reduce costs.
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